{"id":13,"date":"2026-06-10T19:13:39","date_gmt":"2026-06-10T17:13:39","guid":{"rendered":"http:\/\/31.97.199.83:32768\/?page_id=13"},"modified":"2026-06-28T13:05:08","modified_gmt":"2026-06-28T11:05:08","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/old.sosandy.com\/en\/refund_returns\/","title":{"rendered":"\u0634\u0631\u0648\u0637 \u0627\u0644\u0645\u0631\u062a\u062c\u0639\u0627\u062a \u0648\u0627\u0644\u062a\u0639\u0648\u064a\u0636\u0627\u062a"},"content":{"rendered":"
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Refund policy<\/h1>\n<\/div>\n
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At So Sandy, we strive to ensure the quality of our products before shipping your order. Our shipping department inspects products carefully to minimize the chances of any defect or issue.<\/p>\n

Please note that we\u00a0do not accept returns or exchanges<\/strong>\u00a0for any products listed on our website or official pages\u00a0unless one of the following conditions applies<\/strong>:<\/p>\n

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1. Damaged, Defective, Incomplete, or Wrong Product<\/strong><\/h3>\n
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  • If you receive a damaged, defective, incomplete, or incorrect product, you are entitled to request a return or exchange\u00a0within 48 hours<\/strong>\u00a0of receiving your order.<\/li>\n
  • Please send your request to WhatsApp:\u00a001225400516<\/strong>\u00a0or through our official Instagram, Facebook, or other social media accounts.<\/li>\n<\/ul>\n
    \n

    2. Return or Exchange within 14 Days (Without Specific Reason)<\/strong><\/h3>\n

    If you wish to return or exchange a product within\u00a014 days<\/strong>\u00a0from the date of receipt without providing a specific reason:<\/p>\n

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    • Contact us on WhatsApp:\u00a001225400516<\/strong>.<\/li>\n
    • The product must be in its\u00a0original, unused condition<\/strong>.<\/li>\n
    • You must send a photo or video of the product\u2019s condition before handing it to the courier and provide proof of purchase (invoice, receipt, or order code).<\/li>\n
    • The review process takes\u00a03 to 14 business days<\/strong>\u00a0after receiving the returned product.<\/li>\n
    • The return shipping cost will be deducted from the refund amount.<\/li>\n<\/ul>\n
      \n

      3. Incompatibility with Skin Type (Mela Off Cream)<\/strong><\/h3>\n

      If the product (Mela Off Cream) is not compatible with your skin type, you may request a return\u00a0within 30 days<\/strong>\u00a0from the date of receipt, provided that:<\/p>\n

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      • You have proof of purchase (invoice, receipt, or order code).<\/li>\n
      • You provide a photo or video of the affected area before and after use.<\/li>\n
      • You submit medical follow-up proof from So Sandy\u2019s medical team.<\/li>\n
      • We will contact you within\u00a02\u20137 business days<\/strong> after reviewing your case.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

        Refund policy At So Sandy, we strive to ensure the quality of our products before shipping your order. Our shipping department inspects products carefully to minimize the chances of any defect or issue. Please note that we\u00a0do not accept returns or exchanges\u00a0for any products listed on our website or official pages\u00a0unless one of the following […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/old.sosandy.com\/en\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/old.sosandy.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/old.sosandy.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/old.sosandy.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/old.sosandy.com\/en\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":4,"href":"https:\/\/old.sosandy.com\/en\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":5093,"href":"https:\/\/old.sosandy.com\/en\/wp-json\/wp\/v2\/pages\/13\/revisions\/5093"}],"wp:attachment":[{"href":"https:\/\/old.sosandy.com\/en\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}